Shipping & Returns

Shipping

Processing: orders are processed within 1–2 business days. You'll get a tracking number by email the moment your parcel leaves the warehouse.

Delivery: standard delivery typically takes 8–12 days from dispatch. Our products ship from our overseas fulfillment partner, which is why delivery takes longer than a domestic warehouse would. We'd rather tell you that before you order than surprise you afterwards.

Tracking: tracking can take 2–4 days to show its first scan. That's normal and doesn't mean the parcel is lost.

Delays: if tracking hasn't updated in 10 days, or your parcel hasn't arrived within 20 days of dispatch, email us with your order number. We'll resend it or refund you.

Returns & refunds

Shower heads — 90-day promise. Shower with it for 90 days from delivery. If your hair and skin don't feel different, email us and we'll refund you in full. You don't need to ship the head back — returning it costs more than it's worth to us, so keep it or pass it on.

Everything else — 30 days. Filter refills and leak alarms can be refunded within 30 days of delivery.

Damaged, faulty, or wrong item. Email us within 30 days with a photo. We'll send a replacement or refund you in full, whichever you prefer, and you won't pay return shipping.

How to request one. Email us with your order number and a sentence about what went wrong. No forms, no return authorization numbers. We aim to reply within one business day.

Refund timing. Approved refunds go back to your original payment method. Your bank typically takes a further 3–10 business days to post it.

Cancellations. Orders can be cancelled or the address changed any time before dispatch — usually a 1–2 business day window. Email us as soon as you can and we'll catch it if we can.

Contact

Email: theo.lassman@gmail.com — we aim to reply within one business day.